DAMAGED & WRONG GOODS / DAMAGED PARCELS
If your parcel clearly shows signs of damage or are broken at the time of delivery, it should not be accepted.
Please ask the courier to return the goods to us.
If your parcel clearly shows signs of damage or are broken at the time of delivery, onece please accept the delivery, and contact us immediately to advise us of the damaged product(s), hold all goods until advised by us that they can be disposed off.
We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible.
But we need you to tell us as soon as you discover the fault (with picture).
We wiil be able to resolve the issue.
Please be aware that to ensure safe delivery
- Bulky packaging may be sent in separate parcels.
- In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes as following.
- Photographs showing the detail of the damage or faulty items.
- Please retain the product, box and all packaging until instructed by us.
If you have received an incorrect item in your order, let us know with picture of wrong items.
Customer Services representatives are available Monday to Friday (10am – 6pm JST), and will be happy to assist you.
In the unlikely event that goods are misplaced on their way to you, Kabukiknives will ensure a replacement is sent directly to you, if available.
All discrepancies with the contents of your order must be reported to our Customer Services team within 48 hours of receipt of your order. Customer Services representatives are available Monday to Friday (10am – 6pm JST), and will be happy to assist you.
Where a replacement item is not available due to it being discontinued or the original item being a “One Off” we will reimburse your for the full cost of the item only. No compensation will be paid.