KABUKI Knives|KABUKI Whisky

Proxy purchase and shipping agency service

This is a guide to the proxy purchase and the shipping agency service of swords.
Only shipping agency is possible too.

This service is mainly for Japanese swords, but we can also accept proxy purchases of all items.

Auction agency is also possible. Click here for details

Overview about proxy purchase
1. Please let us know the item you want to buy with online store link.
2. We will send an invoice via PayPal after we confirmed stock of the item.
3. We will purchace as soon as payment is confirmed by PayPal.

Note

*Once we paid to store, you cannot cancel it.
*If the seller is a store, 10% sales tax will be added to product amount.
*If we find a defect in the item within 24 hours after the item arrives, we will request the
  seller to return it. If the seller accepts the return, we will refund you after the seller has made
  the refund.
  You are responsible for all expenses (return charges, etc.) required for returns.
　└This only applies if you request an inspection service.

Proxy purchase from online store / fee(comission)

Total amount x19% (proxy purchase fee 15% /PayPal fee 4%)+*domestic shipping fee-Please pay with the advance payment.

Inspection fee　3,300JPY per product

1) After opening and inspecting the package received from the seller, we will send the image or video of the product via WhatsApp, WeChat,iMessage(iPhone)

2) If inspection is not required, the package received from the seller will not be opened. No inspection fee is required.

Overseas shipping fee by DHL

Shipping Company
Shipping will be by DHL only. Our DHL account fee will be applied, so the shipping fee will be lower than the DHL normal shipping fee.

1) Packing work cost for overseas:
    *Strict packing: 5,200JPY per box
    *Normal packing: 3,150JPY per box 
    *Free packing:We will ship it as it was shipped by the seller.

2) Tracking number
    We will inform you of the tracking number when the invoice is issued.
    From the time DHL collects the package to the arrival of the item, DHL will notify you of the delivery          status by email or SMS.

Shipping insurance cost
If you take out shipping insurance, the insurance money will be added to the shipping fee.

*up to 100,000JPY shipping invoice = 2,800JPY uniformly
*For 100,001JPY or more, the invoice amount x 1.2% will be the insurance premium.

The insurance amount cannot exceed the shipping invoice price.
Please check import tax rate, VAT, etc. of the country you are importing by yourself.

Settlement of fees and Shipping schedule

When the winning bid item arrives, we will calculate all fee and tell you amount.
After that, the fee will be charged by PayPal, so please pay.
Once payment of the total fee is confirmed, we will promptly prepare for shipping.

We will ship by DHL within 3 business days after you paid.

(Saturdays, Sundays, and holidays cannot be shipped because there is no DHL collection)

【Pruduct damege during domestic delivery】
　└This only applies if you request an inspection service.
For damage or loss during domestic transportation, we will make a claim to the shipping company, but in some cases we will not be fully compensated.
If the item is damaged due to improper packaging of the seller, you can request a refund from the seller.

Frequently Asked Questions

Before order 
Q: Will you negotiate a price cut with the seller? A: No
Q: Can you ask the seller questions about the product? A: No

After order
Q: Is it possible to cancel after paid to store? A: No

All fees include PayPal settlement fees. 

When you sign up for a specific newsletter, we (Kabuki Knives ) add your email address to a corresponding mailing list. While it is there, we know that we can contact you by email regarding that topic.

You can always have your email address removed from our mailing lists. There are multiple ways to do it:

We may use a third-party email service (MailChimp and/or Mad Mimi) to send newsletters. Some members of our staff can view mailing lists with email addresses. That way they’ll be able to remove your email address from the mailing list, should you request us to do so.

Please note that mailing lists are independent from each other. If you decide not to receive newsletters at all, you’ll have to unsubscribe from all the mailing lists. Even if you do that, you’ll still receive account-related emails (such as order status notifications, password reset emails, and more). It is essential for operating an online store.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email to service@kabukiknives.com.

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.